How can we help?
We're here to answer your questions. Find what you're looking for in our FAQ or get in touch with our team.
Frequently Asked Questions
How do I create a fundraiser?
To create a fundraiser, you first need to sign in to your Pixerria account. Once logged in, click on the "Start a Fundraiser" button in the header or on the Fundraisers page. You'll be guided through a simple form to enter your campaign details, set a goal, and create your canvas.
How do donations and pixel credits work?
For every dollar you donate to a campaign, you receive one pixel credit. After a successful donation, you'll be directed to the campaign's canvas where you can use your credits to place colored pixels and make your mark on the collaborative artwork.
How do I receive the funds I've raised?
To receive your funds, you need to connect a bank account through Stripe. Head to your Profile page and click "Connect with Stripe" to complete the verification process. Once your account is verified, you'll be able to receive payouts to your connected bank account.
Fees and Charges?
Pixerria charges one transaction fee of 2.9% + $0.30 per donation, automatically deducted so fundraisers never receive a separate bill. Additional international or currency conversion fees may apply depending on your payment method. There is no fee to create or manage a fundraiser — the per-donation processing fee is the only cost.
Tips are greatly appreciated! We don't make any money from running the platform, and tips go directly toward covering server and operational costs to keep Pixerria running for everyone.
What is your refund policy?
All donations are final and no refunds are provided. Once a donation is completed, it cannot be reversed or refunded. Please ensure you are confident in your donation before completing your transaction. If you believe a campaign is fraudulent or have a serious concern, please reach out to us through the contact form on this page.