Last Updated: July 12, 2025

Your privacy is important to us. This Privacy Policy explains how Pixerria ("we", "us", or "our") collects, uses, processes, and discloses your information in connection with our Platform.

1. Information We Collect

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and authentication data via our third-party provider, Auth0.
• Profile Information: You may provide additional information for your public profile, such as a bio, location, or website.
• Campaign Information: If you create a fundraiser, we collect the title, description, goal amount, and images you provide.
• Payment Information: When you donate or set up payouts, your payment details (such as credit card or bank account information) are collected and processed directly by our payment partners (e.g., Adyen). We do not store this sensitive information on our servers.
• Communications: If you contact us directly, we may receive additional information about you.

Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Platform, such as your IP address, browser type, device information, pages you visit, and the dates and times of your visits.
• Cookies: We use cookies and similar technologies to help operate our site, remember your preferences (like your login status), and understand user activity.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Pixerria Platform.
• Process donations and facilitate payouts to Campaign Organizers.
• Personalize your experience.
• Communicate with you, including for marketing and promotional purposes, from which you can opt-out.
• Provide customer support.
• Ensure security, prevent fraud, and enforce our Terms of Service.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with the following parties for the purposes described above:

• Campaign Organizers and Donors: Your name and profile picture are displayed publicly on campaigns you create or donate to.
• Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing (Adyen), authentication (Auth0), cloud hosting, and analytics.
• Legal and Law Enforcement: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent fraud.

4. Data Security and Retention

We implement technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, or unauthorized access. However, no security system is impenetrable. We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate personal information.
• Deletion: The right to request the deletion of your personal information, subject to certain exceptions.

You can exercise these rights by accessing your profile and dashboard settings or by contacting us through our Help & Support page.